Who it’s for · Spas & member clubs
A spa or member-club day, mapped.
How appointments, memberships, retail, gift cards, and the café fragment one guest relationship across the tools most spas and clubs run today, and where Wayside connects them.
Where records split
The booking software knows the appointment. The team needs the guest.
A member books a treatment, brings a friend on a gift card, adds a product at checkout, and has lunch on the terrace. The appointment book, membership plan, retail POS, and gift-card ledger each keep their piece, and the therapist's note stays in the room.
- APPOINTMENTS 90-min treatment · 2:00 Preferences live in one provider's notes SEPARATE RECORD
- MEMBERSHIP Monthly plan · 1 credit left Front desk can't see what's included SEPARATE RECORD
- RETAIL Two products at checkout Purchase is detached from the visit SEPARATE RECORD
- GIFT CARDS Friend redeems $150 The friend is never a guest SEPARATE RECORD
Dana books a monthly treatment, brings a friend on a gift card, and buys the same product every other visit. Wayside joins the appointment, membership, retail, and gift-card records on Dana’s history so the desk greets a member and meets a prospective one.
In the product
One guest record, open before the greeting.
Membership health, recent visits, grants and house credit, and the active inquiry on one record the front desk and the treatment team read the same way.
Everfield Club & Grounds · demo venue
The day, mapped
Where Wayside connects a normal day.
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The book knows the slot before it knows the guest
The appointment software shows the day's treatments and rooms. It knows the slot, the service, and the provider; it rarely knows whether the person is a member, a regular, or someone's guest.
WAYSIDEThe operating goal is one arrival context per guest, whether member, first visit, or gift-card redemption, while the booking tool keeps owning the calendar.
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Checkout scatters the visit
A member adds two products, a friend redeems a gift card, lunch goes on a café tab. Each is recorded in the system that ran it, and none of it reads as one visit.
WAYSIDEApproved activity such as appointments, purchases, and credits used can join the guest record instead of living as separate daily totals.
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Someone worth noticing is on the property
A member whose credits keep going unused, a gift-card guest on a second visit, a regular who hasn't booked since spring.
WAYSIDEThe team keeps the judgment. Wayside puts the relevant history in front of the desk at the moment it matters.
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The first return loop
The club chooses whether a welcome, a renewal note, a rebooking invitation, or nothing at all would actually be useful.
WAYSIDE · RETURN WORKERThe Return Worker prepares the draft; the operator approves, edits, or skips it before anything goes out.
Product surfaces
Put the shared record at the handoffs that need it.
FIRST CONNECTION TO TESTStart at check-in: name the appointment field, the membership status, and the note the desk should see before the guest reaches the counter.
Production snapshot · Aug 14, 2026
Already running at a real venue.
The Acres runs mini golf, a driving range, food, events, and memberships on one Cincinnati property, on the same Wayside record this day draws on.
Read the operating story →- 751
- Active patrons
- 22
- Paid memberships
- 90
- Event inquiries
- 7
- Live modules
Production counts from The Acres on Aug 14, 2026.
Bring your spa's normal day.
The 20-minute working session maps the appointment book, memberships, retail, and gift cards in your actual operation. You leave with the map.
A working session with a founder. No sales demo.