Field notesField study 01
The Acres · Cincinnati
Wayside started at The Acres.
Mini golf, a driving range, food and drink, events, and memberships all share one Cincinnati property. Running that day exposed a simple problem: every system knew a transaction, but no system knew the guest.
The problem
Every tool knew its part. Nobody knew the person.
The POS remembered a sale. The booking system remembered a slot. The waiver system remembered a signature. Each tool could do its job, but the relationship spanning those moments lived mostly in the team's heads. A regular returning with the same group could still appear as three disconnected transactions.
What we built
One guest record across the property.
Visits, memberships, access, purchases, and events belong to the same person. The team sees who returned, what changed, and where a personal response matters.
Production snapshot · Aug 14, 2026
The work is already running in a real place.
An operating snapshot from The Acres: the venue records and modules Wayside was holding on August 14, 2026.
- 751
- Active patrons
- 22
- Paid memberships
- 90
- Event inquiries
- 7
- Live modules
Production counts from The Acres on Aug 14, 2026.
What that changes
The venue remembers more than the receipt.
The useful history is practical: who came back, which membership is expiring, who is arriving today, and which regular has gone quiet. Wayside brings those details together so the team can decide what to do next, and see whether it actually brought the person back.
Your place
Your place is different. That's the point.
A climbing gym, garden venue, driving range, and member club each work differently. Wayside starts by learning the place and connecting the guest history your team needs.
A working session with a founder. No sales demo.